Holiday Club Account Money Available October 1st!

Members will receive their Holiday Club Account money in their share accounts on October 1st in plenty of time for holiday shopping! Don't forget to open or renew your Holiday Club Account this year and start to save all year long for the holiday season.

 Fall into Savings with Touchstone!

Get a New Set of Wheels This Fall. Auto Loan - as low as 1.99% APR*!
AND, we can match a rate as low as 1.50% with proof from dealership for autos 2012 or newer - talk to us!

Check with us before you shop. Let us put you behind the wheel of a new or used auto with an auto loan as low as 1.99% APR. Term of up to 60 months available (72 months for 2015 models). Car must be 2012 or newer. Check out our low interest auto loan before you shop! Apply online today or stop by.

*APR is Annual Percentage Rate. Actual rate is subject to credit worthiness. All rates are subject to change without notice and promotions may be canceled at any time. Estimated payment example for term of 60 months at 1.99% APR is $17.52 per $1,000 per month.

 Holiday Club Accounts - A Great Way to Save a Little All Year

Put away your credit cards – start saving for the holidays ahead of time! Open or renew your Holiday Club Account between October 1 and December 31, 2015. Members receive their Holiday Club Account money in their share accounts on October 1st, in plenty of time for the holidays.

 Holiday Loan - as low as 10.49% APR*!

 From October 1 through December 31, 2015, get a $1,200.00 loan at a rate as low as 10.49% APR* to cover this year’s holiday expenses. Term of 12 months to repay the loan. Member can have only one (1) Holiday Loan on the books. Any outstanding loan must be paid off or combined with the new loan amount, not to exceed $1,200.

*APR is Annual Percentage Rate. Actual rate is subject to credit worthiness. All rates are subject to change without notice and promotions may be canceled at any time. Estimated payment example for a loan of $1,200 at 10.49% APR for 12 months is $105.77/month.

Tired of High Credit Card Fees? Check Out Our Credit Card!

10.50% APR* Visa Card. Fixed rate. No annual fee. No service charge. Use your Visa to obtain cash at ATMs with the Visa logo. For more information, visit our ATM/Debit and Credit Card page. Apply online or stop by.

*APR is Annual Percentage Rate

Stop in!

Touchstone's main office in Wilmington is located in building 9 of Textron.  Use the new lobby entrance located on the Route 38 side of Wilmington to get to the Credit Union. There is already a parking lot for Textron at the new lobby entrance.

Watch Out for Charity Scams

In the wake of any tragedy like the Nepal earthquake, many people want to help in some way. Scam artists can take advantage of our natural inclination to lend a hand. Remember, before you give to any charity, be sure the charity is legitimate, there is a clear plan for use of funds, and that the charity will provide the support it claims it will. For information on how to avoid being taken advantage of visit the's Nepal Earthquake update page. It lists tips for wise giving and also lists organizations that are involved in helping the Nepalese recover. For more information on scams, visit our Fraud Prevention page.

NOTE: Important New Link for Verified by Visa

Members, due to a change in our card processor, all members must re-enroll to Verified by Visa. You can register now. Activate your enrollment here.

Also - Please note these NEW phone numbers:

1-877-267-6914 - Call this number to change your PIN number. (You will need your existing PIN.)

1-866-619-0245 - Call this number to activate a new debit or credit card. (Call from your primary phone number. You will need to provide the last four digits of your SSN.)

1-800-278-6888 - (Select OPTION 2) Call this number 24 hours a day to report a lost or stolen credit card.

Card Alert Notification

Your Visa debit or ATM card is monitored for suspicious activity 24/7. If potentially fraud transactions are taking place, you'll be contacted immediately so that future fraudulent transactions can be avoided. Your car transactions are monitored for purchases outside your normal purchasing patterns, unusual timeframes and geographical locations, or purchase patterns that are consistent with previously identified fraud trends.

Getting hold of you quickly is critical to stopping any potential card fraud. With our Card Alert Notification service, you will receive a text message allowing you to confirm if a suspicious transaction was authorized by you. The text message will arrive with a 5 digit code (33748) and contain our financial institution name, the amount of transaction, and merchant name. You can reply "Yes" to authorize the transaction or "No" to deny the transaction. Please read more about Card Alert Notification to understand how this feature works.

Traveling? Touchstone can save you money!

10.50% APR* Visa Card. Fixed rate. No annual fee. No service charge. Use your Visa to obtain cash at ATMs with the Visa logo. For more information, visit our ATM/Debit and Credit Card page. Apply online or stop by. *APR is Annual Percentage Rate

Traveling out of state with your Visa? For the security and peace of mind of our members, we have a security “lock out” feature that will not allow card use out of state. Please notify the credit union of your travel plans so that we can release that feature.

Easy Foreign Currency Exchange. Touchstone offers foreign currency exchange. Visit our Products page and click on Additional Services to get started. 

Please Note: Touchstone Federal Credit Union does not call member's cell phones informing them that their debit/credit cards have been compromised. If you receive such a call, hang up immediately and do not enter or provide any information. As always, Touchstone Federal Credit Union recommends that members always monitor their accounts and inform us of anything that looks out of the ordinary. Thank you.

2015 Annual Report

The 2015 Annual Report is now available online on the Annual Report page.

Credit Report Disputes

If you notice any inaccuracies on your credit report and want to correct it, you can contact Equifax and dispute it. You can save time and start an investigation with their Online Dispute website. Any other questions you have about your credit report can also be answered at Equifax's website.

Credit Report - FREE from Equifax

You're entitled to a free annual Credit Report. It's a great idea to check your Credit Report yearly - it can help you find discrepancies and helps to prevent fraud. To get your free copy from Equifax, click here. If you find an inaccuracy with one credit reporting agency, you may want to get your credit file from the other two agencies to see if their files contain the same error. You can contact Experian at 1-888-397-3742 or go to or TransUnion at 1-800-888-4213 or visit

Traveling Out of State with Your Visa Credit Card?

Spring is here, and summer is just around the corner. Visa credit card holders, if you are traveling out of state, please let Touchstone know. For the safety and peace of mind of our members, we have a security "lock-out" on your credit card that will not allow you to use the card out of state. This security precaution could freeze your account when you try to use it unless you've informed us of your plans. On your written request, we can release the "lock-out" feature for as long as you plan to be away. For more information, visit out ATM/Debit and Credit Card page.

College Funding Gap? Check Out our Student Loans!

It's time to borrow smarter. Touchstone FCU is pleased to partner with Sallie Mae® through Members United to offer The Smart Option Student Loan®.

The Smart Option Student Loan® offers three repayment options and competitive interest rates to help you pay for college expenses not covered by scholarships and federal loans.

Please use the Sallie Mae link to our student lending page to get started today with an application and more information about student loans. The link is also provided on our Products page.

Heartbleed Bug

Touchstone FCU and all of its business partners are aware of the Heartbleed Bug and there are no issues at this point. Other companies and organizations you deal with may have been affected. We strongly recommend changing passwords for all systems that members use, not just your Touchstone at Home login. Before changing your password on other systems, you should make sure that those systems are not still vulnerable to an attack. has information and FAQ's about Heartbleed. Android user? You should know your Android system may be vulnerable.

Accidental Death and Dismemberment Insurance and Term Life

Touchstone Federal Credit Union sponsors Group Accidental Death and Dismemberment (AD&D) and Term Life Insurance Plans for eligible members at affordable group rates. Active members age 18 or older. $2,000 of AD&D Insurance is paid for by Touchstone, so there's no cost to you. Plus up to $300,000 in benefits is available for purchase. For Term Life, select benefit amount up to $150,000 - guaranteed never to decrease over the lifew of the plan. Provided through Selman & Company. For details, quotes and to access online applications and enrollment forms, click here!

Beware FOUR New Phishing Email Scams

INFO@INFO.COM If you are receiving texts from telling you to contact Touchstone Federal Credit Union at ANY number, please do not respond. It is a scam. Touchstone FCU will never text our members.

FROM "VISA" - The following email has been reported by Visa cardholders from other institutions! It seems to come from Visa Support and has the subject line Your Card Has Been Suspended. If you receive this email, do not click on the link, and report it to Touchstone. The body of the email will be similar to this:

Dear valued client,
Your credit card have been suspended after we noticed some unusual activities on it. Somebody was trying to use your card on purchasing some items on eBay. For your protection, we have suspended it. In order to activate it,
Click Here and follow the instructions.

Note:  If not done by 03-02-2013 we will have to suspend it for life to avoid any illegal purchasing made by other frauders. We appreciate your help in this case.

The email is signed as coming from Clients Support, Verified by Visa Team. Remember, do not click links on any emails similar to this one.
For more news on this and other scams, visit Fraud Prevention.

AND FROM "INTUIT TURBO TAX" - Please be advised that we have been made aware of a phishing campaign currently underway that is using emails that appear to be related to TurboTax. The email does not contain a link; however, the email has a .zip attachment that contains malware. Do not open the attached .zip file.        

If you receive emails that appear to be from TurboTax stating that “Your State Return Has Been Rejected,” please be aware that these are not from Touchstone, any other financial institution, or TurboTax. Please do not open the attachment and do not forward the email. Delete the email.

Recommended steps for those who may receive the phishing email:
1.       Do not open the attachment in the email.
2.       Do not forward the email to anyone else.
3.       Delete the email.

NEW WALMART EMAIL HOAX - 5/16/13 The Wal-Mart stores and headquarters began receiving large amounts of phone calls from customers regarding an email that had allegedly received from regarding fraud orders using their credit cards. After speaking with several customers, they were able to determine that the emails are from an email address "" and are hoax emails. If you receive one of these emails, DO NOT CLICK ANY LINKS inside this email. as it will inevitably lead you to a fake Wal-Mart website that will either ask you for personal information, or somehow infect your computer.

If you need assistance, please call Wal-Mart, 1-800-Walmart. Also beware of Other Phishing Scams involving Visa and Turbo Tax.


"Pocket Cents" for Kids (and parents too!)

The National Credit Union Association (NCUA) has developed a new site, "Pocket Cents" within their Financial Information site Check it out, and don't forget to visit our Kids page too! 

Protect Yourself from Fraud

Exercising caution with email from companies, organizations, and institutions, even those in whom you trust, is a good way to prevent fraud. There have been fraudulent email messages which appear to come from trusted institutions, text messaging scams, and phone scams. Please visit our Fraud Prevention page regularly to learn more about the latest scams. Remember, no organization or institution you do business with will ask you to submit personal information.

TEXT MESSAGING SCAM ALERT* The following message is a SCAM: "Your credit union debit card has a pending alert. Call now, toll-free 1-940-XXX-XXXX, and follow the instructions to resolve this alert." If you receive a text or e-mail stating this message, do NOT call the number or give out any of your information. For more information, visit the Fraud Prevention page!

Recent Credit Card Breach Could Increase Phishing. Following the Global Payments data breach, credit card holders should be aware of a potential increase in phishing attacks. These attacks could also target others who were not impacted by the recent card breach. Be aware of any suspicious emails, text messages, or phone calls requesting personal or financial information. For more information, visit Fraud Prevention.

Northeast Planning Associates, Inc.
Your Guide to a Comfortable Retirement

Are you comfortable with your retirement plan? Touchstone FCU has partnered with Paul M. Goyette, CERTIFIED FINANCIAL PLANNERTM practitioner, a financial advisor with Northeast Planning Associates, Inc. (NPA). With over 50 years of financial planning experience, NPA can help you to assess your current financial situation and create a plan for the future.

NPA provides guidance to help you set achievable short- and long-term goals, avoid costly financial mistakes, and more. For more information or to schedule a free consultation with Paul M. Goyette CEP®, CFS®, CERTIFIED FINANCIAL PLANNERTM practitioner or George Slyman, Jr., ChFC, CERTIFIED FINANCIAL PLANNERTM, call (603) 689-7162, ext 224. Learn more about NPA by visiting their Web site.

Financial Planner offers advisory services through Northeast Planning Associates, Inc., a registered investment adviser. Securities offered through LPL Financial, member FINRA/SIPC. Products and services provided: 1) are NOT federally insured; 2) are NOT obligations of the credit union; 3) are NOT guaranteed by the credit union; 4) may involve investment risks including possible loss of principal. Touchstone Federal Credit Union, Northeast Planning Associates, Inc. and LPL Financial are not affiliated. 402 Amherst Street, Unit 101, Nashua, NH 03063 (603) 689-7162.

Privacy Policy

Are you familiar with our new Privacy Policy? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing.  Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read our Privacy Policy notice carefully to understand what we do.

Free Credit Report

You are Entitled to get an Annual Free Credit Report You can look at your credit report - for free. Under the Fair and Accurate Transaction (FACT) Act, at your request, Equifax, and each of the other two major credit reporting agencies, Experian and TranUnion will provide you with one free credit report every 12 months. You can request your annual free credit report online, or by calling 1-877-322-8228. Note, credit report disclosures do not include credit scores.

Buying A New Home? Seeking to Refinance?

Variety of Mortgage Programs Available! Low prices and low rates — a great opportunity for new buyers or those seeking to refinance. Touchstone FCU and Anna Mendoca can help. Call Anna at (339) 883-9218 for more information and to set up an appointment. Visit Mortgages to get started on the pre-approval process!


What You Should Know about Regulation "D" Confused about the amount of transfers or automatic payments you can initiate from your savings account? Read What is Reg D?

Your Savings are Safe with Touchstone FCU. Share accounts in federally insured credit unions are insured up to the Standard Maximum Share Insurance Amount (SMSIA) of $250,000. You may obtain additional separate coverage on multiple accounts – for more information read the NCUA brochure on Share Insurance, use the handy NCUA Share Insurance Calculator, download and read "Share Insurance and You" from the NCUA website, or please call us at (978) 657-2223.

Touchstone, Your Financial Rock! Touchstone FCU can help you weather the financial storm. At Touchstone, "Personal Service Comes Standard" and Members come first. Our Credit Union continues to be run with integrity and fiscal responsibility. We offer a wide array of services and partner with licensed professionals to meet your complex financial needs.

Security Starts with Touchstone@Home! Review your accounts weekly online for signs of any suspicious transactions with Home Banking.  Don't have FREE Home Banking? Demo touchstone@home today and monitor your accounts 24/7 with ease. 

Save Time. Save Space. Save Money. Save a Tree. Help Touchstone FCU “Go Green” by Using eStatements. Sign up for eStatements through Home Banking and view your statements online at any time, from any place. You’ll help reduce monthly mailing costs and paper use. Make a statement. Sign up for eStatements today!

Traveling Out of State with Your Visa Credit Card? Learn more about our security "lock-out" on your credit card and what you need to do before you travel out of state.


Important Information for Debit Card Holders
When your debit card expires we will send you a new one, which you must activate before using.  When you call to activate your card the system will tell you that your card is already active, this happens because you have an existing card NOT because someone has activated your new card. Just follow the prompts to activate your replacement card and remember to destroy the old one, clearly eliminating the number sequence.

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