Who is eligible for membership with Touchstone FCU?
Membership in Touchstone FCU is open to employees and retirees of certain eligible employer groups. Family members are also welcome to join.
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How can I join Touchstone FCU?
If you meet our eligibility requirements, simply complete an application and deposit $25 in a savings account. To join, apply online or contact us today.
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Can children open accounts with Touchstone FCU?
Yes, if they are relatives of current members.
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What is a credit union?
A credit union is a cooperative, not-for-profit financial institution, owned by its members and organized to promote thrift and provide credit to members. It is managed by a volunteer board of directors, elected by the membership. The board hires a management team to operate the credit union. The board also establishes and revises policy, sets dividend and loan rates, and directs certain operations. The result: members are provided with a safe, convenient place to save and borrow at reasonable rates at an institution that exists to benefit them.
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What is the difference between a credit union and a bank?
Unlike banks, credit unions are member-owned, not-for-profit institutions. Member-ownership gives us the incentive to focus completely on providing value to members. Banks are for-profit institutions, typically owned by stockholders.
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What is your routing number?
Our routing number, also known as our ABA number, is 211386801.
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Are savings deposits insured?
Yes. All savings accounts are insured up to $250,000* by the National Credit Union Administration (NCUA), an agency of the federal government. *As of October 3, 2008, up to $250,000 through December 31, 2013.
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When I deposit funds, how long does it take before those funds are available?
Please review our funds availability policy.
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What are the fees for Touchstone FCU’s products and services?
We offer low or no fees on our products and services. Please see our Fee Schedule.
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How do I stop direct deposit or change the amount directed to my accounts?
To stop direct deposit of your paycheck or to change the amount of your paycheck directed to each of your accounts, contact your payroll department. To stop or change direct deposit of pensions, VA checks, or Social Security payments, please contact us.
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How do I stop payroll deduction or change the amount directed to my accounts?
Please contact us.
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What if my Visa ATM/Debit card is lost or stolen?
To report a lost or stolen ATM/Debit card and obtain a new card, please call (866) 842-5208 any day, any time.
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What if my Touchstone FCU Visa credit card is lost or stolen?
If your credit card is lost or stolen, please call (866) 853-1282. For billing questions call 978-657-2223.
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What should I do if I forget my PIN for my Visa ATM/Debit card, touchstone@home or eStatements?
To reset your PIN or password for any of these services, contact us. Requests received by noon will be processed by the end of the business day. Requests received after noon will be processed on the next business day.
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How do I access account information by phone?
With TouchTone Teller, you can access account information and perform transactions, any time, just by dialing (800) 459-2081 or (978) 657-6256. This free service is available 24 hours a day, 365 days a year.
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Is the information I send through forms on this Web site secure?
Yes. The forms on this Web site are protected by 128-bit encryption, the highest level of encryption available.
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How do I sign up for eStatements?
It takes just a few minutes to complete the simple online registration form and accept the user agreement. We will send an e-mail message confirming your registration. Visit the eStatements page to learn more and to register.
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Is the statement cycle for eStatements the same as it is for paper statements?
Yes, your statement will continue to run from the first day of the month to the last day of the month and quarterly. Members who choose eStatements eliminate the regular waiting period associated with postal delivery. Typically, eStatements are available three to four days earlier than mailed paper statements.
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If I sign up for eStatements, will I continue to receive a statement copy via U.S. mail?
No. You will not receive a mailed paper statement unless you cancel your registration for eStatements.
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Will I be notified when my eStatement is available?
Yes, when your statement is ready, you will receive an e-mail message at the address you specified when you registered. The e-mail will contain a hyperlink to the eStatements log-in screen. You can also access the log-in screen from this Web site on our eStatements page.
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Can I have my eStatement e-mail notification sent to more than one e-mail address?
No, we can only send your eStatement notification to one e-mail address.
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Will my eStatement be available online if for some reason I did not receive my e-mail notification?
If your e-mail notification was undeliverable, your current statement will still be available online. Simply access the eStatements log-in screen from this Web site, using the log-in box on the eStatements page. If you do not provide an updated e-mail address before the next statement cycle, your account(s) will automatically be converted back to a paper, mailed statement.
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Do I need software to view my eStatement online?
You will need Adobe Acrobat Reader to view your eStatement. If you do not have Acrobat Reader, you can download it once you have logged into your eStatement account.
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How do I print or save my eStatement?
To print your statement, press the printer icon on the toolbar of Adobe Acrobat Reader. You can either print the entire statement or just a particular page. To save your statement, press the diskette icon on the toolbar.
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How many months of statements are available via eStatements?
Your eStatements will become available on the eStatements Web site incrementally each month after you enroll for the service. Statements will be available for three months. If you wish to retain them longer, you should save them some time during the three months.
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Is my eStatement secure and safe?
Yes, the eStatements system uses state-of-the-art, Secure Socket Layer (SSL) encryption technology to protect the transmission of data. SSL allows software to communicate with Web servers in a secure, encrypted manner. All user sessions employ a 128-bit global unique identifier (GUID). Your eStatement files are not generated (and therefore do not exist on the Web server) until you log in with a legitimate member number and password. eStatements, when downloaded for viewing, are temporarily stored at a randomly generated Uniform Resource Locator (URL) address on the eStatements server. These files are automatically removed from the server within 30 minutes. The eStatements server resides behind firewalls, which block unwanted access.
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What should I use for a password?
Your password must be at least six characters in length. For security reasons, we recommend that you choose a unique password. Mix letters with numbers and special characters to make it difficult for someone to guess. This password is for eStatements only and will not affect your passwords for touchstone@home, TouchTone Teller, or your ATM/Debit card.
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How do I change my password for eStatements?
From the eStatement log-in screen, click the "Maintain Your Account" link. Enter your member number and current password, enter your new password twice, then click "Enter." If you receive eStatements for more than one account, each account needs to be updated individually.
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What if I forgot my password for eStatements?
From the eStatement sign-on screen, click the "forgot password" link. Enter your member number and current eStatement e-mail address and click "Enter." You will receive your password via e-mail. Note: if you have entered an incorrect password, after five invalid log-in attempts your eStatement account will be locked for security reasons. If this occurs, please contact Member Services. We will restore access to the system. Requests received by noon will be processed by the end of the business day. Requests received after noon will be processed on the next business day.
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What if I want to cancel eStatements?
You can switch back to the paper version of your statement at any time. To cancel eStatements, simply click the "Maintain Your Account" link from the eStatement log-in screen. Enter your member number, password, then click the link designated "to un-register from the eStatement service." You may cancel eStatements by contacting Member Services. You will begin receiving paper statements via U.S. mail starting with your next statement cycle.
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